Privacy Policy

At Shipzip and our affiliated entities (referred to as “Shipzip”, “we”, “us” or “our”), safeguarding your privacy is paramount to us. We prioritize customer trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, utilize, share, and store your personal data when you access or utilize our products, services, and solutions (“Services”), as well as detailing your rights concerning this data.

Please carefully review this Privacy Policy before using or accessing our Services.

WHAT INFORMATION DO WE COLLECT?

PERSONAL INFORMATION

When you use Shipzip’s Services, we may ask for certain personally identifiable information (PII), which can be used to contact or identify you. This may include:

• Email address
• First name and Last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• KYC Documents
• Geographical Location

If you provide Personal Information about another person, please ensure you have their consent and that they are aware of this Privacy Policy. While you have the option not to provide the requested Personal Information, please note that some information may be necessary for us to provide our Services effectively.

COOKIES DATA

Shipzip uses cookies and similar tracking technologies on our website and other platforms. These help us track activity, improve our services, and customize your experience.

The information collected through cookies is used for statistical analysis purposes only and is subsequently removed from the system.

Please note that a cookie does not grant us access to your computer or any information about you, except for the data you choose to share with us.

You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can typically modify your browser settings to decline cookies if you prefer. 

USAGE DATA

When you access Shipzip’s website, we may collect certain information:

From website:

• Browser data like IP address and version.
• Pages visited, time spent, and other diagnostic data.
• Mobile device information like unique ID and operating system.

HOW AND WHEN WE COLLECT YOUR DATA?

We offer a variety of Services, including innovative delivery and logistics solutions facilitated by advanced technology and integrated tools. To effectively provide these Services, we collect Personal Information and Other Information from you through various means, including:

• Directly from you: When you interact with our website, use our Services, and mobile applications, or contact us via phone, email, or chat.
• As a recipient or sender of goods transported or services provided by us.
• When you utilize a tracking ID to monitor your package.
• Providing information for identity verification purposes.
• Indirectly, such as when you purchase products or receive packages from our clients with whom we have a contractual agreement.
• Contacting our customer support teams or creating support tickets.
• Offering feedback.
• Engaging with our social media pages.
• Participation in web forms and surveys.
• Off-site services and events related to our Services.
• Communication with our customer service.
• Through APIs.
• During the delivery of consignments.
• Any other interactions you have with us.

WHY DO WE COLLECT YOUR DATA?

At Shipzip, we collect your data to provide, enhance, and refine the services we offer. Some key purposes include:

Provide Products and Services:

• Facilitate parcel transportation, warehousing, freight, reverse logistics, cross-border, and technology services.
• Monitor your service usage to better understand your needs.
• Perform accounting, auditing, invoicing, reconciliation, and collection activities.
• Send tracking updates and transactional information.
• Offer convenient or express delivery options.
• Provide location and tracking features.
• Offer related functionalities, products, services, solutions, software, and technologies.

Communication:

• Use Personal Information to communicate with you through various channels (phone, email, chat) regarding our Services.
• Send transaction-related updates via third-party platforms like WhatsApp to keep you informed about your order status.

Troubleshoot and Customer Support:

• Analyze performance, enhance services, detect incorrect addresses, and prevent technical issues.
• Provide customer support and respond to your requests, questions, and comments.

Identity Proof Details/Documents:

• Collect Aadhaar Card, PAN Card, or Driving License numbers for identity verification and to prevent misuse.

Others:

• Conduct polls and surveys to understand your experience in using our services.

• Understand your preferences to enhance and customize your experience with tailored services.

• Evaluate, optimize, and develop the business to bring enhanced, efficient, and cost-effective products and services.

• Perform market analysis, consumer search and analytics, trend analysis, and financial analysis to improve the Services.

• Send information about products, services, and new offers, with an opt-out option provided.

• Use Personal Information to post comments and testimonials on our website and other platforms with your consent.
• To safeguard the integrity of our networks and information systems, we utilize collected data to detect and prevent fraudulent activities and other illicit actions. Additionally, we employ scoring techniques to assess and mitigate business risks, including credit risks.
• To adhere to legal and regulatory mandates, such as customs and GST regulations. For instance, KYC details may be legally mandated to verify identity in specific circumstances.

WHY WE SHARE YOUR DATA AND WITH WHOM

We prioritize the protection of your Personal Information and generally refrain from sharing it with third parties, except when necessary. Here’s how and why we might share your data:

• Group Companies: We may share your information with Shipzip’sgroup companies for service optimization and cross-affiliate initiatives.
• Regulatory or Government Authorities: Disclosure may occur to comply with legal obligations, and government requests, safeguard Shipzip’s rights, prevent wrongdoing, or ensure public safety.
• Google Analytics: Our website uses Google Analytics, a service that tracks and reports website traffic. You can opt out by installing the Google Analytics browser add-on.
• Third-Party Vendors/Consultants/Marketers: We engage third parties to facilitate services, analyze usage, deliver packages, process payments, and more. These parties are bound by contracts to treat your information securely.

Rest assured, we take necessary steps to ensure data security, regularly assess third-party security practices, and adhere to privacy standards. Your information may be transferred internationally, but we ensure appropriate security controls are in place.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Please keep us informed of any updates or changes to your Personal Information. We will make reasonable efforts to ensure its accuracy and currency. Your Personal Information will be retained for the duration necessary to fulfil the purpose for which it was collected, along with a reasonable period thereafter for audit, accounting, contractual, technical, and legal obligations, security reasons, and to resolve any potential disputes. Other Information, including non-personal data, may be retained indefinitely or as permitted by applicable law. These retention practices apply even if you opt to delete your account with us.

HOW DO WE SECURE YOUR PERSONAL DATA?

At Shipzip, we prioritize information security and maintain robust administrative, technical, and physical measures to safeguard the personal information you provide. These safeguards are designed to prevent accidental, unlawful, or unauthorized access, disclosure, alteration, loss, or destruction of your data. However, it’s important to note that if any Personal Information is visible on a package or letter, it may be exposed to unauthorized individuals.

We focus on ensuring security across application, data, infrastructure, and network domains, with strict adherence to international standard certifications to enhance our security practices. Recognizing the fundamental right to privacy, we have implemented various measures to protect your privacy.

WHAT ARE YOUR RIGHTS AS DATA SUBJECTS?

Depending on your location and in compliance with relevant laws, you may have certain rights as a data subject:

• Right to access: You may have the right to access the Personal Information we hold about you or request corrections to incomplete or inaccurate data.
• Right to erasure or restriction: Subject to exceptions for legal, internal audit, security, and fraud prevention purposes, you may have the right to request the erasure of Personal Information or restriction of processing.
• Reporting breaches: You have the right to report any breach of Personal Information to partner@shipzip.co.
• Non-discrimination: You have the right not to be discriminated against for exercising your privacy rights.

If you wish to exercise any of these rights, please contact us using the details provided below. We will process your requests in accordance with applicable laws and verify your identity to protect your privacy.

LINK TO OTHER WEBSITES

Our website may include links to other websites that may be of interest to you. However, once you leave our site using these links, please note that we do not have control over the other website’s content or policies, which may also include banner advertisements. We do not sell, share, rent, or trade the information collected about you, except as disclosed within this Privacy Policy or at the time of data submission. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites, as they are not governed by this privacy statement. Exercise caution and review the applicable privacy statement of the website in question, or contact the third party directly.

We do not disclose or share your personal information with third parties unless we have your consent or are obligated by law to do so. Your personal information may be used to send you promotional materials about third-party products or services if you indicate your interest in receiving such information.

If you wish to obtain details of the personal information we hold about you under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, please contact us. If you believe any information we hold about you is incorrect or incomplete, please promptly notify us via email or mail at the provided address, and we will promptly correct any inaccuracies.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy periodically. The most current version will be posted on our website. We encourage you to review this Policy regularly for any changes. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.

CONTACT US

If you have any questions regarding this privacy policy or need to report a breach of the Privacy Policy, please contact us using the information available on our support page.